FAQ

Frequently Asked Questions

How do I place an order?

Simply browse our gift hampers, select your desired items, add them to your cart, and proceed through our secure checkout process.

Can I modify or cancel my order?

You may modify or cancel your order within 1 hour of placement by contacting our customer service. After this period, we cannot guarantee changes as we begin processing immediately.

Do you offer bulk discounts?

Yes, we offer special pricing for corporate orders or large quantities. Please contact our sales team at bulk@Elite Traders.com for customized quotes.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for corporate accounts.

Is my payment information secure?

Absolutely. We use SSL encryption and never store your full payment details. All transactions are processed through PCI-compliant payment gateways.

When will my card be charged?

Your payment method will be charged when you complete your order. For pre-order items, we charge when the item ships.

What are your shipping options?

We offer standard (3-5 business days), express (1-2 business days), and same-day delivery (select areas only). Options appear at checkout based on your location.

Do you ship internationally?

Yes! We ship to over 50 countries. International shipping rates and delivery times vary by destination and will be calculated at checkout.

Can I track my order?

Yes, once your order ships, you'll receive a tracking number via email that you can use to monitor your package's journey.

What is your return policy?

We accept returns within 14 days of delivery for unused items in original packaging. Personalized items may only be returned if defective.

How do I initiate a return?

Contact our customer service team at returns@Elite Traders.com with your order number. We'll provide return instructions and a prepaid label if applicable.

When will I receive my refund?

Refunds are processed within 5 business days after we receive your return. It may take 3-5 additional business days for the credit to appear on your statement.

Are your products customizable?

Many of our gift hampers can be personalized with messages, photos, or special packaging. Look for the "Customize" button on product pages.

Do you use fresh ingredients?

Yes, we source only the freshest, highest quality ingredients for our food hampers. All perishable items are shipped with ice packs as needed.

Are your products suitable for special diets?

We offer gluten-free, vegan, nut-free and other specialty options. Filter by dietary need or contact us for custom arrangements.

Still have questions?

Can't find the answer you're looking for? Our team is happy to help!

Contact Us
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"The gift boxes from Elite Traders are absolutely stunning! I used them for my wedding favors and they were a huge hit. The quality is exceptional and they made my gifts look so elegant."

- Anuj Sharma
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"I recently ordered a set of gift boxes for my daughter's birthday party, and they were a hit with the kids! The boxes are sturdy and the design is adorable. I'll definitely be ordering from Elite Traders again."

- Ravi Patel
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"I was looking for a unique gift for my friend's wedding, and the gift boxes from Elite Traders were perfect! The quality is great and the design is beautiful. I'll be recommending this to others."

- Prashant Singh